Help Center

Answers, online.

Search common questions about plans, domains, edits, and ads. If you still need a hand, send a support request — we reply by email. We don't take phone calls.

Getting started

How do I get started?

Pick a plan, complete checkout online, then fill out the Start your site form with your business details, domain, logo, and photos. We'll follow up by email with a private draft link.

Do I need to get on a call?

No. Everything is online — checkout, onboarding, draft review, later edits, and support. If we need a clarification, we'll email you at the address you provide.

How long until I can review a draft?

After checkout, you'll get a private draft link in 5 business days after we receive your completed start form and content. You can approve it or use 2 rounds of revisions online, then we go live.

What should I have ready?

Your business details, a domain you already have or up to 3 names you'd like, your logo and photos, and any style notes. The start form takes about 10 minutes. The more you share, the closer your first draft.

Do you work with businesses outside my city?

Yes. Pages and Ads is for small businesses anywhere in the United States. Order, onboard, and request edits 100% online.

Can I get business email without a website?

Yes. The email-only package is $149 one-time and does not require a website. Start on the business email page or the start form. You can also set Google Workspace up yourself with our free guide.

I haven't checked out yet. Can I still start the form?

Yes. On the Start your site form, choose “I haven't checked out yet.” Checkout happens online when you're ready; nothing is charged from the form itself.

Can my restaurant take online orders?

Yes. We add Order Online buttons on every page and connect them to a third-party system such as Square Online, Toast, ChowNow, or DoorDash Storefront. That system handles the menu, payments, sales tax, and kitchen tickets, and the money goes straight to you. We never process food orders or payments ourselves. If you already have a system, we link it to your site at no extra fee. If you don't, we can create a Square, Toast, or ChowNow account, enter your menu, and link it to the site for a $149 one-time setup fee, or send you a free step-by-step guide to set it up yourself. Tell us what you prefer on the Start your site form. This also applies to bakeries and cafes.

Billing and plans

How much does the website cost?

The website is $499 to set up, then $49 a month. Extra pages are $75 each. See the full what's included list on the pricing section.

What's included in the $499 setup?

Up to 5 pages, a mobile-friendly custom design, a contact or quote form, basic on-page SEO, a Google Business Profile tune-up, your domain registered in your business's name (first year included) or connected if you already have one, plus SSL, and 2 rounds of revisions on the draft.

What's included in the $49 a month?

Hosting, SSL, backups, security and updates, domain renewal at cost, and small content edits — up to 30 minutes, or a few text or photo changes per month, submitted through the online edit form.

How does the Website + Ads bundle work?

It's the website plan plus Google Ads Starter, with the $199 ads setup fee waived: $499 setup, then $248 a month. Ad spend is paid by you, directly to Google, and is not included.

What costs extra?

Additional pages are $75 each. Online ordering setup is $149 one-time if we create a Square, Toast, or ChowNow account, enter your menu, and link it to the site; linking a system you already have is free, and a free self-setup guide is also available. We never process orders. If you cancel, site files are $199 one-time (you keep your domain either way). An online store, booking systems, copywriting beyond what you provide, and a Spanish-language version are quoted separately. Business email setup is $49 with a new website (up to 2 mailboxes), $99 if added later, or $149 for email only (up to 5 mailboxes); extra mailboxes on the website add-on are $25 each. Optional Email Care is $19 a month for email-only customers. Google ad spend and Google Workspace are paid directly to Google.

How do I get a receipt or invoice?

Once checkout is connected, receipts will be emailed to you. A customer dashboard for invoices is coming soon. For billing questions in the meantime, use the support form.

Domain and email

Who owns my domain?

You do. We register it in your business's name, or connect the one you already have. The first year is included in the $499 setup. After that it renews at cost, included in the $49 a month. You can transfer it out anytime, with no fees.

I already have a domain. Can I use it?

Yes. Tell us the domain on the Start your site form, and we'll connect it during setup. If you don't have one yet, list up to three names you'd like, and we'll register one in your business's name.

Is the first year of a new domain included?

Yes. The first year is included in the $499 setup. After that, renewal is at cost and is included in the $49 a month.

Can I transfer my domain out?

Yes. Transfer it out anytime — no fees, no hostage-taking. Your domain stays in your business's name even if you cancel hosting.

Do you offer business email?

Yes. We set up Google Workspace in your business's name. You pay Google directly at Google's current pricing. We don't resell or host the mailboxes ourselves, so your email stays yours if you leave.

If you order email with a new website, setup is $49 for up to 2 mailboxes, or $99 if you add it later. Extra mailboxes are $25 each. Migration of your old email is included, and everyday email help is included in the $49 a month website plan.

If you don't need a website, the email-only package is $149 one-time for up to 5 mailboxes, a domain in your name (registration at cost), DNS, migration, and a setup guide. Optional Email Care is $19 a month for help adding or removing users, password resets, and troubleshooting, and you can cancel it anytime. Start on the business email page or the start form.

How do I set up Google Workspace myself?

You're welcome to do this on your own at no extra charge. We'll still register or connect your domain in your business's name if you're on the website plan. Google's screens change from time to time, so use these steps as a map and follow the official Google pages for the exact records.

  1. Go to workspace.google.com and start a signup for your business. Choose a plan that fits; pricing is listed on Google's current pricing page. The account should be in your business's name, not ours.
  2. Enter the domain you already own, or the domain we're registering for you. You'll create a first admin user, such as you@yourdomain.com, and a password you keep.
  3. Verify that you own the domain. Google will ask you to add a TXT record (or, in some cases, a CNAME or an MX record) at your DNS host. If we manage the domain's DNS, send us the value through the support form and we'll add it.
  4. Add Google's MX records so mail for your domain is delivered to Google Workspace. Follow Google's MX record instructions.
  5. Add an SPF record so receiving servers can tell that Google is allowed to send mail for your domain. See Google's SPF instructions.
  6. Turn on DKIM in the Google Admin console and add the DKIM TXT record Google gives you. See Google's DKIM instructions.
  7. Add a DMARC TXT record so you have a policy for messages that fail those checks. See Google's DMARC instructions.
  8. In the Google Admin console, add any other mailboxes you need and sign in on your phone and computer. If you have old email to move, use Google's migration tools, or ask us to handle setup instead.

If you'd rather not manage DNS records yourself, choose the website email add-on or the email-only package and we'll do this for you.

What happens to my domain if I cancel?

You keep it. You can leave it in place or transfer it out. Your content, logo, and photos stay yours too. The website itself comes down 30 days after cancellation unless you buy the site files for a one-time $199.

Website edits

How do I request an edit?

Use the Request an edit form. That's the fastest way to send a change — new hours, a photo, a menu item, and so on.

What's included in the monthly edits?

Small content edits: up to 30 minutes, or a few text or photo changes per month, submitted through the online request form. They are included in the $49 a month.

How many revisions do I get on the first draft?

2 rounds of revisions online after you receive the draft link. A round is one consolidated list of changes sent at once. You can approve the draft as-is or use those rounds, then we go live.

What if I want additional revisions?

The website setup includes 2 revision rounds after you get the draft link. A round is one consolidated list of changes sent at once. If you want more rounds before launch, each additional round is $49. After your site is live, small content updates such as typos, hours, or a phone number remain covered by the $49 a month plan, through the Request an edit form, within reasonable limits. Larger changes or redesigns are quoted separately.

How long do edits take?

We'll confirm timing by email after you submit the form, and we'll email you when the change is live. For something urgent, such as a site down, use the support form and choose “Urgent: site down.”

What if I need a new page or a bigger change?

Additional pages are $75 each. Bigger redesigns, an online store, or a booking system are quoted separately by email.

Can I request edits by phone?

No. Everything stays online so we can stay focused on building and updating sites. Use the edit form, the support form, or email.

Google Ads

What Google Ads plans do you offer?

Starter is $199 a month for up to $2,000 in monthly ad spend. Growth is $349 a month for $2,000–$5,000. Over $5,000 a month is $349 + 12% of spend over $5,000.

Who pays for the ads themselves?

You do, directly to Google. Our fee is only for setup and management. Ad spend is not included, and we don't mark it up. Most small businesses start with about $1,000–$1,500 a month, depending on market and industry.

What's included in ads management?

A Google Ads account you own, campaign setup, keyword research, ad writing, negative keywords, conversion tracking for forms and basic call conversions, monthly optimization, and a monthly online report. Management is for Google Search only.

Is there an ads setup fee?

Yes: $199 one-time. It is waived when you order ads together with the website plan.

Is there a minimum term for ads?

Ads have a 3-month minimum, then continue month-to-month. You can cancel with 30 days' notice, online or by email.

Do you run Facebook, Instagram, or other ad types?

Facebook & Instagram ads, Google Local Services Ads, Performance Max, and landing pages are available separately and quoted online. The standard plans are Google Search only.

Account and cancellation

Can I cancel the website plan?

Yes. The website plan has no long-term contract. Cancel online or by email. See below for what you keep if you cancel hosting.

What happens if I cancel?

You keep your domain. Your content, logo, and photos stay yours. You can buy your site files for a one-time $199; otherwise the site comes down 30 days after cancellation.

Who owns the website?

Your content, logo, and photos are always yours. We host and manage the site while you're subscribed. If you cancel, you can buy the site files for a one-time $199; otherwise the site comes down 30 days after cancellation. Your domain stays yours either way.

How do I cancel Google Ads?

After the 3-month minimum, ads continue month-to-month. Cancel with 30 days' notice, online or by email.

How do I contact you?

Send a message through the support form or email hello@pagesandads.com. We don't take phone calls. We reply by email within 1 business day; urgent site-down issues are prioritized.

Will I get a customer dashboard?

Yes — it's coming soon. You'll be able to check site status, view invoices, manage your domain, and see request history. Until then, use this Help Center, the edit form, and support.

Still need help?

Send a support request online and we'll get back to you by email. For a routine text or photo change, the edit request form is usually faster.

Contact support