Privacy Policy

1. Who we are

This Privacy Policy applies to the Pages and Ads website and the services we provide. Pages and Ads is operated by [Legal business name] (“Pages and Ads,” “we,” “us,” or “our”).

If you have questions or want to make a privacy request, email hello@pagesandads.com or use our support form.

Our Terms of Service describe the services themselves.

2. Information we collect

We collect information you give us, information created when you use the site, and information from the service providers we use to run the business.

Start your site form

When you fill out the onboarding form, we may collect:

• Your name, email address, and preferred way to be contacted, including a phone number if you ask us to text you.
• Business details, such as your business name, industry, address, goals, and existing website or Google Business Profile links.
• Domain preferences, style notes, color choices, and the pages and features you want.
• Content you upload or paste, such as logos, photos, written copy, testimonials, and social media links.
• Google Ads details, such as a monthly ad budget and target area, if you provide them.
• Your agreement to our Terms and Privacy Policy, including the time you agreed and the version of the terms, so we can keep a record.

Support form

When you contact support, we may collect your name, email address, site URL, the category and urgency of your request, your description of the issue, and any screenshot or file you attach.

Request an edit form

When you ask for a website change, we may collect your name, email address, business name, website URL, the details of the edit, and any files you attach.

Other information

If you pay us, our payment processor will collect payment details needed to charge you. We do not store full credit card numbers on our own systems. If you email us, we keep the content of that conversation as needed to help you.

Our hosting and, if we use them, analytics tools may collect technical information such as your IP address, browser type, device type, pages visited, and the date and time of a visit. If you agree to our Terms, we may also log the IP address and time of that agreement.

These forms are shown as a preview on this site until their backends are connected. Once they are connected, the same kinds of information will be sent to us so we can do the work you asked for.

3. How we use information

We use this information to:

• Provide, build, host, and update your website, and to manage Google Ads if you order that service.
• Communicate with you about your order, drafts, edits, billing, and support.
• Process payments and keep records of what you agreed to.
• Improve our website and services, and fix problems.
• Comply with the law and protect our rights, our customers, and the public.

We do not use your information to send you third-party advertising, and we do not use your customer lists or form submissions to market other companies’ products.

4. We do not sell your data

We do not sell your personal information. We also do not share it with third parties for their own cross-context behavioral advertising. If that ever changes, we will update this policy and provide the notices and choices California law requires, including a way to opt out.

5. Third parties we may share with

We share information only as needed to run the business, including with:

• Hosting. The company that hosts this website and, when applicable, your customer website (currently Hostinger, or a successor host we use).
• Payment processor. The processor we use to charge setup and monthly fees, once checkout is connected (for example, a provider such as Stripe).
• Google Ads. If you order ads management, we use information you provide to set up and manage campaigns in a Google Ads account you own. Google’s own terms and privacy policy apply to that account and to ad spend you pay Google directly.
• Analytics. Website analytics tools we may use to understand how our own marketing site is used, such as which pages are visited. We will configure these tools to collect only what we need.

We may also share information with contractors who help us build or support sites, but only as needed to do the work, and with professional advisors or authorities when the law requires it or to protect rights and safety. If we sell or transfer the business, information may be part of that transfer, still under a privacy policy at least as protective as this one.

Third-party products you choose to connect to your site — such as Square, Toast, or ChowNow for online ordering — are not our services. Those companies receive information under their own privacy policies when your customers use them. We do not process your customer orders or payments.

6. Cookies

Our site may use cookies and similar technologies. Some are needed for the site to work, such as remembering a form step or keeping a page secure. If we use analytics, those tools may set their own cookies to help us see how the site is used.

You can control cookies through your browser settings, including blocking or deleting them. If you block some cookies, parts of the site may not work as expected. Our site does not currently use a separate cookie-consent banner; if we add non-essential cookies that require one, we will update this policy and the site.

7. How long we keep information

We keep personal information only as long as we need it to provide the services, keep business and tax records, resolve disputes, and meet legal requirements. As a general guide:

• Customer and onboarding information is kept while you have an account with us, and for a reasonable period after you cancel, so we can handle domain transfers, file handoff, billing, or legal claims.
• Support and edit requests are kept as part of your service history for as long as they are useful to help you, then deleted or archived according to our records schedule.
• Records of your agreement to these policies (including time, terms version, and IP address, if logged) are kept for as long as needed to show what was agreed.

When information is no longer needed, we delete it or de-identify it, unless the law requires us to keep it longer.

8. Your California privacy rights

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the CPRA, gives you rights over your personal information, including the right to:

• Know and access the personal information we have collected about you, and the categories of information, sources, purposes, and third parties involved.
• Correct inaccurate personal information we have about you.
• Delete personal information we have about you, subject to legal exceptions (for example, records we must keep for billing, taxes, or an ongoing service).
• Opt out of the sale or sharing of personal information. We do not sell or share your personal information as those terms are defined under California law.
• Limit the use of sensitive personal information, if we collect it. We only use sensitive information, if any, to provide the services you requested.
• Not be discriminated against for exercising these rights.

To make a request, email hello@pagesandads.com or use our support form and tell us it is a California privacy request. We will need to verify your identity before we complete the request. You may also have an authorized agent submit a request; we will take steps to confirm that person’s authority and your identity.

We will respond within the time California law requires. If we need more time or cannot fulfill part of a request, we will tell you why, where the law allows us to say so.

9. Security

We use reasonable technical and organizational measures to protect personal information, including hosting with HTTPS and limiting access to people who need it to do their work. No online service is completely secure, and we cannot guarantee that information will never be accessed, disclosed, altered, or destroyed in an unauthorized way.

10. Children

Pages and Ads is a service for businesses, and our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we will delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and change the effective date. If a change is material, we will also try to email the address we have on file for you.

12. Contact

For privacy questions or California privacy requests, contact:

• Pages and Ads, operated by [Legal business name]
• Email: hello@pagesandads.com
• Or use our support form